FAQ
Frequently asked questions.
Getting started
Complete a 10-minute online intake, or book a free 15-minute phone consult first. A licensed clinician on Live Vital's medical team, led by Dr. Patrick Taylor, MD, reviews your history and, only if appropriate, prescribes your treatment. If prescribed, medication is prepared by a licensed US compounding pharmacy and shipped to your door. Not all patients qualify.
Only if you want one. The online intake is self-serve. If you'd rather talk it through first, a member of the medical team offers a free 15-minute phone consult. A consult does not guarantee a prescription.
A licensed clinician on Live Vital's medical team, led by Dr. Patrick Taylor, MD, a Family Medicine and Longevity physician. Every intake is reviewed by a licensed clinician before anything is prescribed.
Treatments
Products sold as "research use only" come with no prescriber, no dosing guidance, and no pharmacy accountability, and they are not intended for human use. Every Live Vital treatment is prescribed by a licensed clinician after a medical intake and prepared by a licensed US compounding pharmacy regulated by state boards of pharmacy.
No. Compounded medications are prepared by a licensed pharmacy for an individual patient. They are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness or quality. At Live Vital they are prescribed only after a medical intake, clinician review, and an informed consent process covering their non-approved status, risks, benefits and alternatives. Outcomes vary by individual.
Logistics & billing
Every price is listed on the treatment page and applies only if a clinician prescribes the treatment: $99 to $183 per month depending on the protocol, billed as a 10-week or 3-month protocol. HSA/FSA funds are eligible. See our refund and cancellation policy for what happens if you are not prescribed.
We do not accept insurance. Live Vital is a cash-pay practice. HSA/FSA funds may be used toward eligible costs.
Live Vital provides telehealth care in the states listed on our States page. Care is available only to patients located in a state where our clinicians are licensed.
Storage, dosing & shipping
After you submit your intake, a licensed clinician reviews it for medical safety and appropriateness, which can take 24 to 48 hours. If prescribed, the prescription goes to a licensed 503A compounding pharmacy, where the medication is compounded for you specifically and tested. Total processing can take 5 to 7 days. Your medication then ships overnight in cold packs.
Follow the beyond-use date and storage instructions printed on your pharmacy label. If the label and the general guidance differ, the pharmacy label governs. Message the care team through the portal if you have any question about a specific vial.
Beyond-use dates are set by the compounding pharmacy from the day of compounding, so some time is used by testing and shipping. Follow the date on your label, store the medication as instructed, and message the care team if your protocol would run past the printed date.
The compounding pharmacy provides instructions for sterile subcutaneous injection with your medication. Always use an alcohol swab on the vial top and on your skin at the injection site, use a fresh needle each time, and dispose of needles in a sharps container.
Dr. Taylor has also made a video to help: https://youtu.be/fP18Q3Ebjvw?si=kKUn2jJ1b5Nsz_qp
Check the storage instructions on your pharmacy label and message the care team through the portal with the details. Do not freeze compounded medication or leave it in heat above 80°F.
The instructions for dosing are on the packaging of your prescription. Please do not throw away the prescription box, bottle, or packaging until you have seen the dosage instructions for your medication.
Your clinician sets your schedule, and it is printed on your pharmacy label. These protocols are often dosed every other day, which spaces out injections. Time of day generally does not matter; follow your label and message the care team with any questions.